Webinar Recording: The Power of YES - De-escalating an Irate Customer
Due to the events of 2020, the stress that “essential” workers feel is at an all-time high. They are doing their best to show up for work and interact with customers, while at the same time taking care of their own needs and the needs of their family. Customers are not able to accomplish important tasks with the speed and efficiency that they are used to and may be frustrated, angry, and even scared. Some customers even resist or refuse to wear their COVID mask inside your place of business. All this is a recipe for confrontation and violence in the workplace.
In a recent webinar hosted by the Daily Herald Business Ledger, Joseph Crimmins spoke about the Power of “Yes” and how it can be a game-changer when avoiding a dangerous confrontation.
Watch the recording:
ABOUT THE PRESENTER:
Joseph Crimmins, the Founder and President of Serve and Protect Law LLC™, is a retired Police Detective Sergeant with 30 years of experience in criminal investigations and emergency preparedness. Joe played a large part in creating and developing Active Shooter Lockdown and Evacuation training for many school districts in the Northwest Suburbs of Chicago. He has conducted hundreds of school Active Shooter drills, as well as Infant Abduction drills for hospitals, Active Shooter drills for hospital campuses, and evacuation drills for large buildings. Joe has authored Active Shooter and Workplace Violence policies for public schools, private schools, churches, hospital campuses and park district buildings. Learn more by clicking here.